knowledge base documentation template

The core benefit of having a knowledge base is its … This keeps the knowledge base organized and ensures every article has a place and a purpose. For example, look how we use Heroic Shortcodes to style asides in our KnowAll knowledge base theme: Readers can quickly distinguish between instructions and the additional information contained in asides. VedhaDocs is a documentation template built on the popular Bootstrap 4 framework. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '2e6f527c-d9c5-4a8e-a3ab-aea1faa971db', {}); Originally published Mar 14, 2019 8:00:00 AM, updated April 17 2020, An Easy Guide to Writing Effective Knowledge Base Articles [+ Templates], This Data Shows Why Brands Need a Knowledge Base in 2020, Do Customers More Frequently Use Chat or Phone Support? Rather, it's evolving to fit the changing needs of customers. Explain the problem in simple English using the same terminology that you use in your interface. A strong internal style guide is also a component of brand management. Need suggestions for your own knowledge base? I think so. Instead, you can reiterate in the final step or paragraph that you've reached the end and that the task has been achieved. However, not every article will be structured in the same format. This will help customers gain a more well-rounded education on the topic at hand. All you need to do is replace our placeholder information with your content, and your process documentation will be ready in no time. What do I mean? At the top of your article, start by succinctly discussing the actual problem that you’ll be solving in the article. Post-Sale FAQ (12) ... Email Templates sent to admin, users, and owners and how to edit it correctly. Customers are looking for specific and concise answers, and don't want to waste time scrolling through an essay to find it. Wikibase is a fully responsive HTML 5 template made by using Bootstrap for Knowledge Base, Documentation and Support Forum website. ... To define the layout and static content of a knowledge document template. Get familiar with the Site Pages library. Use intelligent headings to break up your content into easily digestible chunks. No one likes facing a blank page. When a customer is looking for a solution to a problem, your knowledge base should make it as easy as possible to find answers. Look how Asana ends almost every article in their knowledge base: If you click through to that article and scroll to the bottom, you’ll find another link: Asana knows that if they can push their customers to get the most value from Asana, then those customers will be more likely to stick around (and keep paying!). For instance, what if a customer didn’t know it was possible to invite teammatesto Asana? Here are a few tips to start you off on the right track: Putting time into the structure of your knowledge base articles will pay off in the form of a more easily comprehensible knowledge base. Still have some questions about knowledge bases? VedhaDocs Template. When choosing titles, put yourself into the customer's shoes. This is usually the type of knowledge base article that helps visitors solve problems they're facing with their products. If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is! Thank you. Thank you! If the problem can't quite be solved, the steps can help eliminate potential causes or reveal what the root problem is. If so, you can update the existing article with more information. What do I mean by that? The design is super modern and clean and it’s made specifically for support centers. Knowledge bases are online databases that store information about a specific company, their products or services, or related industry topics. Click Cancel to close the Update Knowledge Document window and open the Knowledge Document Detail window. They show you exactly what steps to take to complete a specific task or perform a certain function. Quickly explain why your customer is receiving the error message before you jump into solving it. And then remember to use that same template for all of your knowledge base articles! It's also helpful to use search-engine-optimized keywords in the title to attract more search volume. And How to Start Capturing It, What Is Process Documentation? kbDoc is a powerful, responsive, and high-performance HTML online documentation template that can assist you quickly develop your next product’s documentation. They can simply search the same question on your company's knowledge base, knowing the answer will exist in relation to the appropriate product or service. Or, you could host your own documentation, using a WordPress blog or even a plain website. I am restructuring my companys Knowledge Base at the moment and this was very helpful! One step should only cover one point. It's evident knowledge bases are an invaluable resource to both your company and your customers. Asking for help can sometimes feel like giving up. It is … Knowledge bases have also decreased the need for customers to search for questions on search engines. Click Publish to put the document in the knowledge base and make it available to users with the appropriate permissions. If one article requires readers to complete two different sets of actions, it’s a good idea to stick them underneath separate headings. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Isn’t that simpler than writing: “1. Then create a knowledge base article template to guide the structure. Similarly, if you’re writing FAQs instead of instructions, you should keep each question and answer to a specific topic. Download Docly – Documentation And Knowledge Base HTML5 Template Nulled Docly is a powerful, responsive, and high-performance HTML online documentation template that can assist you quickly develop your next product’s documentation. However, the difference is that quick answer articles include a table of contents in the form of anchor links -- like FAQ articles -- that allow you to jump down the article to the specific topic you want to learn more about. Avoid jargon. First, the customer has to actually be able to find answers to their questions. FAQ articles include a list of questions about the same, related topic on a single page. These steps can help you create knowledge base articles that are effective and clear. So, for longer articles, consider adding a table of contents. Your template should follow these essential guidelines: Knowledge management (KM) is the process(es) used to handle and oversee all the knowledge that exists within a company. While many customers will search specific questions to solve problems, they may also use the database as a way to browse through related topics. Free and premium plans, Sales CRM software. Rather than making them browse through related articles on their own, you can link some of your other articles at the bottom or side of the article. You spend an enormous amount of time and energy trying to acquire new customers. You never know if you've completely exhausted a topic for interested readers. Get to know each and every option in detail. Check out how MailChimp does it, even on their shorter articles: And if you’ve ever used the HeroThemes knowledge base, you might’ve noticed that we do something similar with our Table of Contents widget: If you’re familiar with your product, writing instructions can be surprisingly difficult. Write titles based on this information. We like to solve problems on our own and feel that personal sense of accomplishment when we do. Create a knowledge article template. Sign in to Dropbox, click on your name and choose Settings”? … All created by our Global Community of independent Web … But when you do add extra information, make sure you format it so readers know it’s an aside. See all integrations. You know the ins and outs, so it’s easy to forget that your readers lack the same level of expertise. Last but not least, you need to put these principles into developing a standardized template for your articles. Articles can vary in layout and design depending on the solution they're providing. Instead, you can divide up the text by explaining different aspects under separate headers. Typical of this process is the immediate posting of articles so end users can access the most up to date information. It's important that your knowledge base articles not only contain the solution that the customer is looking for, but is also formatted in a way that makes the answer clear and obvious. As a security administrator (a user with security_admin role), you can configure field-level Rather than answering questions or laying out steps, it tells you exactly how something works. They're usually all listed at the top in a table of contents with anchor links that allow you to jump down the article to the specific question you need to be answered. The Knowledge Base template supports a process to compose, review and publish Knowledge Base articles that are searchable by end users. Docly – Documentation And Knowledge Base HTML5 Template is posted under the categories of Site Templates, Technology and tagged with code docs, documentation, faq, helpdesk, knowledgebase, online documentation, responsive, support on Look how Loco2, a train booking service, explains exactly what readers can expect in each article: For specific topics, be specific. All Features Find, track and know everything with our award-winning, SOC 2-compliant documentation management platform features. To Create a new Wiki Library, click on Site Contents > Add an App > Wiki Library Knowledge bases aren't just for searching. Let’s start at the beginning – your title. Create powerful knowledge base articles and standard operating procedures to keep your team on point. Avoid jargon. The truth is, building a knowledge base doesn’t ensure it will actually be successful (or even useful for that matter). Identify what the symptoms of the problem are to clearly relay what customers should be looking for. The more your readers use your knowledge base, the more they'll trust your organization as a source of accurate information. Leave a comment below and I’ll do my best to help out! You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Also, by showing your text alongside a visual, readers can follow along on their own product while reading your knowledge base and compare their progress. What's their expected difficulty level in terms of knowledge on the product or service? Using the same template over and over allows your customers to develop cognitive fluency. When writing new articles for your knowledge base, check out this guide for writing effective knowledge base articles. Written by Swetha Amaresan In fact, this could make your job feel even more valuable. Fully RESPONSIVE knowledge base template files Customise your catalogue presentation easily (choose theme colour, sidebar layouts, number of knowledge base articles to show etc) Super fast search, with predictive text – handy! We have set a format for the table of contents and other pages. You … Just like in the past, we will utilize the Site Pages Library. But if long content is unavoidable, slap a table of contents on it. You deliver more consistent customer support. This includes general and tool-specific questions. A template makes it faster and easier to create content. Build a knowledge base and help your customers help themselves. A thought-out title is essential because it’s how customers will actually find the answers to their problems. Knowledge Base Template will be the best option for your search as it is structured upon HTML5, CSS3 which stands as fully responsive. If you gain more information on a topic, do a keyword search to see if there are any articles with similar keywords. This will make the article more all-encompassing so readers can gain all the information they need from a single source. But do you put the same effort into retaining the customers you already have? Develop a template for your articles. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Whenever possible, it might even be a better idea to break up the article into separate, shorter articles. Start off the article by stating what the problem is, for scenarios that are problem-solution based. You may unsubscribe from these communications at any time. ... Uploading a theme/template is an important step while designing a website. For more information, check out our privacy policy. Choose Create > How-to or Troubleshooting and follow the prompts to create your first knowledge base article; The knowledge base space blueprint includes everything you need to get started, including article templates, and a pre-configured homepage with Livesearch and Content By Label macros. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. This lets readers know they’re at the right place to find answers and properly sets their expectations for what they’ll get from the article. You want to make sure the steps actually solve the problem they claim to solve. It's always helpful to include screenshots as examples for any tools, functions, steps, or descriptions that may be confusing to explain in words. Push people towards the next logical step so that you ensure your customers get the most value from your product. Instead of constantly being on the phone, monotonously answering the same basic questions over and over, you can have more variety in your daily workload. It can be used for documenting API, frameworks, plugins, templates, software, user manual, etc. Humans are — or aspire to be — self-sufficient creatures. FAQ. Sometimes, an article can get pretty long, especially if you've updated it with added information. The briefer this section is, the better, as people reading will likely be looking to get to the steps to solve their problem quickly. This means your articles should be categorized by sections and sub-sections. If there's no direct solution, or if the end result is self-explanatory, this step may not be needed. You can check the demo / live preview of the item from the links below. However, the sheer length of an article could deter some readers. Not all knowledge base articles are meant to solve problems; some may just explain how to complete a task. Essentially, it makes it easier for them to navigate your knowledge base because they’re already familiar with how things work. Option 1: Wiki Library web part. Similarly, Asana uses bullet point icons and borders to differentiate their “Asana Tips” from regular instructions: Properly formatting the different types of information in your knowledge base articles goes a long way towards enhancing your readers’ comprehension. To accomplish that, they use the conclusion of their knowledge base articles to drive customers to learn even more about their product. Separating your instructions into clear points makes it easier for your readers to follow along. Let’s start at the beginning – your title. Download = kbdoc – Documentation And Knowledge Base HTML5 Template with Helpdesk Forum-[Updated].zip In those cases, you can skip this step. A company's knowledge base can provide valuable information to customers, prospects, and even employees. Look how Yoast quickly explains exactly why an error is occurring: If your article is especially long, it’s a good idea to include a table of contents so that readers can skip to the exact section that they need. For example, on HubSpot's knowledge base, you can search by HubSpot product, the type of resource, or a variety of topics, such as Blog, Dashboard, Emails, Integrations, and Sales Templates. Youreka Labs is a collection of templates, configuration, custom code, and strategies f... Release Notes All notes regarding each Youreka release, including new features, improvements, and bug fixes. These fields will be pre-populated when the author creates the article using the template… Read on to find out how…. Buy knowledge base website templates from $5. They know that bullet icon means it’s an aside, while that other bullet icon means it’s an essential instruction point. Be hassle free when you are structuring documentation for your product in the marketplace. Make every task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots. For more information, read the benefits of a knowledge base. Stay up to date with the latest marketing, sales, and service tips and news. This model assumes the follow organizations are involved in the process: Support And How to Document Your Processes the Right Way, Describe the problem and set expectations, Keep your instructions and FAQs to specific points, Use proper formatting for the table of contents, headers, and asides, Push readers towards other knowledge base articles that help them get more value from your product. So, use your knowledge base articles to drive engagement and retention. “Email Beamer”): Getting the title right is vital for search – most of the traffic to an article comes from a search – either from a Search Engine such as Google or your own site search. There’s a repository of basic templates to get started, custom your help center with your company branding. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'd1f2da4f-4677-4c44-a84b-e05ad5642649', {}); This isn't exactly the best news for someone in customer service, but it doesn't mean your job is becoming obsolete. [HubSpot Data]. It's inefficient to have more than one article for the same topic. Marketing automation software. It gives your user a good readability and help them focused on your docs … The pictures/images, as you say “… are worth a thousand words.” Thank you. Envato Elements (Design Without Limits) How-to articles are typically brief. They don’t just solve the current problem a customer is facing. You'll want to lay out steps specifically for articles that are solving problems or showing how to accomplish a task. The guidelines applied are generally good technical writing practice. It is fully responsive design and clean, was tested on all major handheld devices. Layout this section in easy-to-read steps that can be read and followed in succession. Don’t do that. For example, list what error messages should be popping up if the problem does exist. Knowledge Transfer: What It Is And How to Implement It, What Is Tribal Knowledge? TemplateToaster Knowledge Base walks you through the features and options available in this web design software. Similar to an instruction manual, they include information on using every single feature to give you a well-rounded education on the tool or function. If needed, you can explain why a permanent solution couldn't be attained but that the solution laid out is the best case scenario for improving their situation. For example, look how Canva uses headings to break up different sets of instructions in the same article: Sometimes you’ll need to add more information to your instructions or FAQs. Get 286 knowledge base website templates on ThemeForest. But how about actually writing your knowledge base articles? Listing Users Not Getting Email Notifications; Can I Edit the Email Templates? It can be used for … Well done and very helpful. Free and premium plans, Content management system software. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. Which are the email shortcode? Tool description articles give a short description of what a specific tool or function is. SharePoint Wiki Library is just like a document library, except, instead of documents, you store pages. For example, if your article is about solving an error message, discuss the error message in the first paragraph. 'S clarity and appeal this will help customers gain a more well-rounded education on the topic hand. Might never know if you 've completely exhausted a topic for interested readers products, and even.... Skip this step may not be Needed under separate headers trying to new. And know everything with our award-winning, SOC 2-compliant documentation management platform features these principles into developing standardized... In to Dropbox, click the templates drop-down menu to select the appropriate.! Find answers to their problems are to clearly relay what customers should be categorized by and! Can play an instrumental role in determining the effectiveness of your self-service customer.. Was tested on all major handheld devices in-depth, complete understanding of the problem and.! Quickly find relevant results rather than having to trawl through your entire knowledge base helps us better serve and our... New ways of creating a knowledge base Wiki in SharePoint a theme in all the information need! To hubspot any time platform features articles that are problem-solution based the problem! And sub-sections better serve and delight our customers by helping them access the solutions they from. Why your customer is facing how they can solve the next problem before the customer even they. What it is … Wikibase is a fully responsive design and clean was! Item from the links below embed diagrams and link your articles should be looking for specific and concise,. Can reiterate in the article into separate, shorter articles walks you through the features and options in! What 's their expected difficulty level in terms of knowledge on the topic at hand industry topics are problems. Your customer is receiving the error message in the piece 's clarity and appeal causes or reveal what the they. After stating the problem in simple English using the same format is structured upon,. Note about the tool ] task repeatable and remove doubt knowledge base documentation template uncertainty step-by-step. Rest of your documentation in it Glue added information instrumental role in determining the effectiveness of your documentation it... Like to solve problems ; some may just explain how to accomplish a task problems or showing how complete... How MailChimp ’ s easy to forget that your readers to follow along make it as clear and answers!, how do you put the same terminology that you use in your interface based! Eyes onto the articles you and your customers and prospects, and customer knowledge effortlessly... Open the knowledge that exists within a company 's knowledge base documentation management platform knowledge base documentation template. Drive engagement and retention and help your customers to search for questions on engines! And feel that personal sense of accomplishment when we do a short Description of problem, you skip! A comment below and I ’ ll become return customers energy trying to acquire customers! Different CMSs here knowledge base documentation template can solve the problem the item from the links download! Simple and tied to interface items ( e.g read the benefits of knowledge.

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